Shipping policy
Please note order processing times are separate from the shipping times.
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping costs are calculated based on weight.
Domestic Shipping
|
Shipping option |
Estimated delivery time |
Price |
|
LOCAL (30km radius of business address) |
2 business days |
Free |
|
Perth |
2-8 business days |
From $5.96 |
|
Rest of Australia |
2-8 business days |
From $6.96 |
International Shipping
|
Region |
Estimated delivery time |
Price (AUD) |
|
New Zealand |
6-27 business days |
From $14.77 |
|
Asia Pacific |
6-27 business days |
From $19.32 |
|
North America |
6-27 business days |
From $21.47 |
|
Western Europe |
6-27 business days |
From $22.75 |
|
Rest of the World |
6-27 business days |
From $32.54 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at brookejmt@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
See our Refund Policy page here on information regarding refunds, returns, and exchanges.
If you have any further questions, please don't hesitate to contact us at brookejmt@gmail.com.